YouTube Support Part 3
Finally a resolution....
Fri, June 6, 6:28 pm Hi there,
This is Red from the YouTube Music team. We spoke about your issue with the wrong content on the show you purchased. I just wanted to check in with you to let you know that our specialist team is still looking into this issue for you. I don't have any updates just yet, but will be continuing to monitor this for you and reaching out again within the next 48 hours. You can use this email as a direct line of communication to me if you have any questions or concerns in the meantime. All the best, Red T. The YouTube Team
Fri, June 6, 6:40 pm
I appreciate the follow up. Have a good weekend. Michael
Fri, June 6, 11:17 pm
Hi there, It's the least I could do for now. Please, keep an eye out on your email as we'll send one to you once we get an update. All the best, Red T. The YouTube Team
Wed, June 11, 7:29 am
Any update on this? Was asking for a refund because I didn't get what I purchased, and also wanted to let you know that episode 10 was not episode 10.
Thur, June 12, 12:23 am
Hi there, This is Christopher from the YouTube Music team, chiming in for my colleague, Red. I'm afraid we haven't heard back from our specialists but there have been movements with the case. Rest assured that this is being properly worked on and, again, keep an eye out for any email updates from us. We appreciate your patience, Christopher A. The YouTube Team
Thur, June 19, 7:57 am
Hey everyone,
It's been another week, just curious what's happening with this?
A quick refund would resolve this for me.
Sun, June 22, 4:09 pm
Hi there, This is Emma from the YouTube Music team, chiming in for my colleague, Red. Although we haven't received an update from our specialists yet, there's progress on your case. We're actively working on it, so please watch for our email updates. We appreciate your patience, Emma V. The YouTube Team
Thur, July 10 5:05 pm
Hi there, This is Red with the YouTube Support. Thanks for reaching out. I hope you and your family are doing well. As per our specialist the issue is now fixed. Please let me know if you need further assistance. I am here to help you. All the best, Red T. YouTube Support
Thur July 10, 10:42 PM
Red, I have checked the video and it is the correct show and the correct episode. Thank you very much. Michael