YouTube Support Part 2
The communications was switched to email...it's not getting better.
June 2, 2025 10:37 PM
Hi there, This is Red with the YouTube Support. Thanks for reaching out. I hope you and your family are doing well. I’m sorry to hear about the wrong content on the Show you purchased. To give you the best possible solution, I’ve sent this case to one of our specialists for further review. It might take more than 24 hours for them to review the case. I’ll keep a close eye on the case for you, and will get in touch with you when I have an update. Thanks in advance for your patience as our team works on getting you an answer. Don't hesitate to email me with any other questions. Please let me know if you have other questions and I'll be happy to help. All the best, Red T. YouTube Support
Tue, Jun 3, 9:00 PM
Hi there, This is Robin with the YouTube support team, chiming in for Red since he's out of the office today. We just received an update from our specialists and they are asking if you can provide a screen recording of what plays in that episode or provide a sample scene so we can investigate further? All the best, Robin D. The YouTube Team
Tue, June 3, 10:46 PM
I supplied one to Red last evening. It's in this message string already. Michael
Wed, Jun 4, 5:27 PM
Hi there, This is April with the YouTube Support Team. I'm chiming in for my colleague Iane who is currently out of the office. Thanks for your response. I found the google drive link you shared with him, and to give you the best possible solution, I’ve sent this case to one of our specialists for further review. It might take more than 24 hours for them to review the case. I’ll keep a close eye on the case for you, and will get in touch with you when I have an update. Thanks in advance for your patience as our team works on getting you an answer. Don't hesitate to email me with any other questions. All the best, April C. The YouTube Support Team
Thur, June 5, 1:03 pm
Hi there, Red again from YouTube Support. Taking this case back. Can you please try this on Google Play TV app? Let me know if issues persist there Looking forward to your response. All the best, Red T. YouTube Support
Thur, June 5, 1:27 pm
I tried the Google TV it still plays that same episode of Tiny House Nation. Michael
Thur, June 5, 1:50 pm
Hi there, Red again from YouTube Support. Thanks for the reply. Do you mind sending me a screen recording as well please? Looking forward to your response. All the best, Red T. YouTube Support
Thur, June 5, 5:34 pm
Here is the video of me trying to watch the episode, but it plays tiny house nation. Michael
Thur, June 5, 6:31 pm
Hi there, Red again from YouTube Support. Thanks for the screen recording. I will submit this to our specialist. I will update you once I hear from them Thanks for your patience. All the best, Red T. YouTube Support