YouTube Support
I contacted YouTube Support and it was interesting
YouTube Thanks for contacting support. You can find a copy of the conversation you requested below.
Chat transcript for case: 7-7638000038476 Jun 2, 7:04 PM (Pacific Time)
7:05:06 PM Michael Labbe: Michael Labbe joined the conversation
7:05:06 PM Lou: Lou joined the conversation
7:05:06 PM Lou: Welcome! Your Case ID is 7-7638000038476. Refer to this if
you need to contact us again.
7:05:09 PM Lou: Hi! This is Lou with the YouTube Support Team. How are you doing today?
7:05:25 PM Michael Labbe: pretty good Lou, how is your night going?
7:05:42 PM Lou: I'm doing great. Thanks for asking.
7:05:48 PM Lou: May I know who I'm chatting with today?
7:05:49 PM Michael Labbe: Solid
7:05:53 PM Michael Labbe: Michael Labbe
7:06:05 PM Michael Labbe: I purchased Dark Side of the Cage, and I admit it's a great show
7:06:25 PM Michael Labbe: Episode 10 is supposed to be The Downfall of War Machine, instead it's playing and episode of Tiny House Nation.
7:06:25 PM Lou: Hi, Michael.
7:06:50 PM Michael Labbe: I've tried watching it for over a week, just incase there was an issue
7:07:06 PM Lou: I understand you have concerns regarding your recent purchase. I know how important this is to you. Let me try my best to help you with this.
7:07:26 PM Michael Labbe: but reading the comments on the episode\
7:07:37 PM Michael Labbe: https://www.youtube.com/watch?v=7K-m3RVqohg&list=ELvPUGky8RUkWieHgH9if3mA&t=27s
7:07:42 PM Michael Labbe: it's been that way for a couple months since it premiered
7:08:19 PM Lou: I see. Thanks for the information.
7:08:40 PM Lou: Is superstarreview@gmail.com the email address associated with your account?
7:08:54 PM Michael Labbe: sure is
7:10:00 PM Lou: Thanks for confirming your email address.
7:10:39 PM Lou: Just to set proper expectations, you reached the YouTube TV and NFL Sunday Ticket support and our expertise is only limited to YouTube TV subscription.
7:11:28 PM Lou: Now that I am fully aware of the situation, I can connect you with my colleague who is more familiar with this particular product.\
7:11:29 PM Michael Labbe: I clicked on Shows and Movies purchased or rented on YouTube
7:11:38 PM Michael Labbe: thank you Lou
7:12:20 PM Lou: You're welcome.
7:12:25 PM Lou: Please stay on the line while I connect you over.
7:13:37 PM Michael Labbe: ok
7:20:35 PM Lou: Please bear with us a little longer. 😁
7:20:51 PM Michael Labbe: no problem
7:21:01 PM Lou: Lou added participant(s): Red
7:21:01 PM Red: Red joined the conversation
7:21:31 PM Red: This is Red with the YouTube Support. I am reading over the previous conversation so you do not need to repeat what you provided. Kindly give me 3 minutes here.
7:21:44 PM Lou: Lou left the conversation
7:21:47 PM Michael Labbe: Thanks Red
7:24:25 PM Red: Thanks for waiting, Michael.
7:24:42 PM Red: I can see that you have issues with the movie you purchased.
7:25:24 PM Michael Labbe: TV show, Dark Side of the Cage Episode 10
7:27:06 PM Red: Thanks for correcting me.
7:28:44 PM Red: So this is like incorrect content on that episode?
7:28:56 PM Michael Labbe: correct
7:29:03 PM Michael Labbe: Episode 10 is supposed to be The Downfall of War Machine, instead it's playing and episode of Tiny House Nation.
7:29:49 PM Red: Thanks for confirming.
7:29:58 PM Red: Can you send a video recording please.
7:30:26 PM Red: You can attach it here on this chat box.
7:30:36 PM Michael Labbe: stand by
7:30:42 PM Red: Sure, take your time.
7:34:54 PM Michael Labbe: says file type not supported
7:35:10 PM Red: I see.
7:35:19 PM Red: I can send an email for you.
7:35:23 PM Red: You can attach it there.
7:35:35 PM Michael Labbe: https://drive.google.com/file/d/1ShUyDg-5ofb-iDIj_h-RMBGHzxq8_yFd/view?usp=sharing
7:35:45 PM Red: I just sent the email.
7:36:00 PM Red: You need to send it to us please.
7:36:06 PM Michael Labbe: there's a link to my google drive, I made it available to anyone with the link
7:36:11 PM Michael Labbe: ok
7:36:42 PM Red: Thanks.
7:37:30 PM Michael Labbe: I just sent the email with it as an attachment
7:38:04 PM Red: Thanks. Let me check.
7:38:23 PM Red: I got it.
7:38:28 PM Red: Let me check it.
7:38:36 PM Red: Give me 3 minutes.
7:38:44 PM Michael Labbe: ok
7:40:15 PM Red: Please provide the make and model of your device.
7:40:26 PM Red: Is this happening to other devices?
7:40:36 PM Michael Labbe: all devices,
7:40:46 PM Red: Thanks for confirming.
7:40:47 PM Michael Labbe: two different phones, my laptop, and my Roku TV
7:41:03 PM Red: Can you please provide the make and model for each one.
7:42:23 PM Michael Labbe: Hisense TV
7:42:25 PM Michael Labbe: Dell Laptop
7:42:35 PM Michael Labbe: Samsung Galaxy S21
7:42:36 PM Red: Thanks.
7:42:40 PM Michael Labbe: Samsung Galaxy S25
7:43:01 PM Red: For samsung phone What is the app version for YouTube.
7:44:27 PM Michael Labbe: on the s25 version 20.22.34
7:45:22 PM Michael Labbe: same version one the s21
7:45:33 PM Red: Thanks.
7:45:47 PM Red: Give me 3 minutes.
7:47:45 PM Red: Thanks for waiting.
7:47:54 PM Red: Which country are you currently in?
7:48:09 PM Michael Labbe: United States
7:48:12 PM Red: Thanks.
7:48:29 PM Red: I need you to report this as a feedback.
7:48:34 PM Red: That episode please.
7:48:41 PM Red: Here's how.
7:49:05 PM Red: You will see there a flag icon or report button.
7:49:47 PM Michael Labbe: ok
7:49:59 PM Red: Thanks. Let me know once done.
7:50:41 PM Michael Labbe: which category, none seem to fit
7:51:10 PM Red: Select other.
7:51:27 PM Red: If none you can raise a feedback on the YouTube App.
7:51:39 PM Red: Like a general feedback under settings.
7:53:00 PM Michael Labbe: there was no other, I selected misinformation
7:53:03 PM Michael Labbe: Report\
What's going on? We'll check for all Community Guidelines, so don't worry about making the perfect choice.
Sexual content
Violent or repulsive content
Hateful or abusive content
Harassment or bullying
Harmful or dangerous acts
Misinformation
Child abuse
Promotes terrorism
Spam or misleading
Legal issue
7:54:21 PM Red: Thanks. I see.
7:54:57 PM Red: Can you just send a general feeedback.
7:55:06 PM Michael Labbe: I sent General Feedback
7:55:13 PM Red: Thanks. Let me check.
7:55:33 PM Red: Give me 3 minutes.
7:57:32 PM Red: Thanks for your patience.
7:57:43 PM Red: Can you give to me the link of the show please.
7:57:47 PM Red: The URL
7:58:11 PM Michael Labbe: https://www.youtube.com/watch?v=7K-m3RVqohg&list=ELvPUGky8RUkWieHgH9if3mA&t=1896s
7:58:31 PM Michael Labbe: https://www.youtube.com/watch?v=7K-m3RVqohg&list=ELvPUGky8RUkWieHgH9if3mA&index=10
8:00:23 PM Red: Thanks.
8:00:30 PM Red: Give me 3 minutes.
8:01:28 PM Red: I will convert this to email since I need to raise this with my specialist.
8:01:36 PM Red: I will send you an email within 24 hours. Is superstarreview@gmail.com the best way to reach you?
8:01:47 PM Michael Labbe: sure is
8:02:12 PM Red: Thanks for confirming your email.
8:02:24 PM Red: Is there anything else I can help you with?
8:02:40 PM Red: Oh sorry before I let you go?
8:02:45 PM Michael Labbe: i reckon not
8:02:48 PM Red: What season is this?
8:02:55 PM Michael Labbe: Season 1
8:03:05 PM Red: Thanks for confirming.
8:03:29 PM Red: If nothing else anymore I will transfer you to quick survey now.
8:03:46 PM Michael Labbe: ok
8:03:50 PM Red: Have a good one.
8:03:52 PM Red: Red left the conversation
8:03:52 PM Red: Thanks for contacting YouTube. Have a great day!
8:03:53 PM Red: Red ended the conversation\